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COVID - 19 UPDATE

Dear Valued Heritage Family EyeCare Patients:

We miss you! We also want you to know that as your local eye doctors, you can trust that we always take health and your eye care seriously.

In accordance with the guidelines set by Governor Greg Abbot, our Heritage & Northlake offices will be open for medical and routine eye care on Monday May 11th. In order to protect the health of our patients, doctors, and staff; our offices will be thoroughly cleaned and continually disinfected multiple times throughout the day.

Common Questions and Protocol Changes at our Offices

Please bring your own face mask to your appointment or visit to the office. If you do not have one, we will provide one for you.

Due to some schedule changes to increase social distancing, please confirm your appointment time prior to arriving at the office. We are applying a cancelation fee if we are not notified because our schedule is reduced to ensure social distancing.

If you are an at risk demographic, we will also continue to offer telehealth video virtual examinations for patients with certain eye and lid infections.  Please contact our office for details.

If you are sick or have been recently exposed to COVID-19, we ask you to reschedule your appointment and follow isolation guidelines.

Only patients will be allowed into the office and ask that other family members stay in their car.  A parent or caregiver will be allowed to join a minor or patient for the exam.

For glasses dispenses and adjustments, please contact our office to schedule an appointment for this service

What can you expect upon arriving at the office?

Our doors will be locked in order to limit the number of patients in the office at one time.  Please call the number provided on the office door signage to let us know that you have arrived for your appointment.

All Patients will be required to bring and wear a mask for their appointment

All patients (and even our staff and doctors) will have their temperature checked upon arrival at the office.  Patients with a temperature of greater than 99.5  will be asked to reschedule their appointment.  All patients will be required to answer COVID-19 specific questions prior to the exam.

What specific steps have your taken regarding the office space?

Our offices have implemented a COVD-19 specific protocol including disinfection, thorough surface cleaning, and eyewear sanitizing between patients.  Our doctors and staff are provided will be utilizing PPE.

We thank you for your understanding and patience as we are all adapting to these abrupt changes in office protocol.

Please don’t hesitate to contact us if you have any questions.

Sincerely,

The Doctors and Staff of Heritage Family EyeCare

Heritage Family EyeCare

About Heritage Family EyeCare

Optometrist Keller TX | N Fort Worth TX

Heritage Family EyeCare (HFEC) is founded on the principles of providing a solution to all eye health issues. Proper eye health and vision are critical for enjoying life without limitations. Dr. Colvin and her highly trained staff take great pride in providing the best optical solutions for your entire family. While Heritage Family EyeCare is a perfect example of a neighborhood optometry practice, we also provide the latest in technology, eyewear fashion and contact lenses in the industry. Our mission is to provide the best products and services while maintaining the integrity of a private optometry practice.

The Heritage Family EyeCare Advantage

Accepting Most
Insurance

We accept most insurance plans and are happy to discuss payment options with you. If you don’t have insurance, call us anyway.

Using Innovative
Technology

We utilize state of the art equipment that are maintained at the highest standards. Better equipment gives better results.

Our Mission &
Commitment

We believe in our community and as your neighborhood eye doctor we are committed to helping your family stay healthy.

Therapeutic Optometrist

With over 25 years of optical experience and specializing in Optometric Glaucoma, we are experts in all facets of optometry.